What is the list of potential tenants for?
This list allows you to see tenants seeking accommodation in your area. You can see these people under the “Tenants” tab in the “My Ads” section of your account page.
How can I be informed of new tenants registering on the site?
Once your ad has been created, you can create alerts from the “Tenants” tab under the “My Ads” section. To do so, check the box “If you would like to receive an alert for new tenant profiles corresponding to your ad(s).” You will then receive email alerts to let you know about new tenants looking for accommodation in your area. You can uncheck this box at any time to remove this alert.
How do I filter new profiles?
Several filters allow you to sort out these potential tenants: according to their interests, with or without a profile picture, depending on whether they are looking for a roommate or a holiday home.
How do I answer a rental request?
If you and/or the tenant are a Premium Member, you can contact each other without restriction and discuss freely.
You can click on the ‘Discuss the reservation’ button to discuss with the tenant via the site’s internal messaging system, or on the “Refuse” button if you do not wish to accommodate the tenant.
When you refuse a rental application, you can explain the reasons for your refusal by writing a personalised message so that the tenant is informed.
You can also ask the tenant to pay for their reservation directly online, by clicking on “Pre-accept”.
If you do not respond within 48 hours after the tenant’s request, the request will automatically expire.
If neither of you are a Premium member, there are restrictions on who you can contact, but you have the choice of:
- Upgrading to a Premium membership
- Asking the tenant to upgrade
- In certain cases, you can click “Pre-accept” so that the tenant can pay directly online for their reservation, if you do not feel the need to discuss before accepting