Thank to online booking, Roomlala becomes a trusted third party enabling you to rent your accommodation with piece of mind.
Cancellation of stay: In the case of a landlord’s cancellation, the tenant is reimbursed the full amount paid online for the rental. In the case of a tenant’s cancellation, the landlord is compensated according to the time of the cancellation before the tenant’s arrival date.
If the reservation is not paid online on the site, please note that Roomlala cannot intervene in the case of a dispute concerning the cancellation of a stay.
Personal Liability Insurance: Roomlala's insurance covers damage to property or personal injury as a result of the tenant(s) of the accommodation.
Anti-surprise and anti-fraud: Upon your arrival, if the accommodation does not conform to the advertisement, or if you notice anything dubious with the transaction, we can, after examining various elements of your case, as well as proof, reimburse you all or a portion of the amount paid for the rental.
For reservations paid for offline, please note that the personal liability insurance and the anti-surprise and anti-fraud guarantee do not apply.