A tenant can give a score to a place they have stayed. The landlord can see this score on the Evaluations page, which is under My Reservations on the Account page.
The score for a property is calculates on several factors:
• Overall satisfaction. How was the tenant’s overall experience?
• Welcome. Was the landlord welcoming on arrival and did they inform you of all you needed to know about the accommodation?
• Cleanliness. Was the accommodation tidy and clean on arrival?
• Credibility. Did the accommodation match the description in the ad and was the communication between both of you clear?
The number of green stars shown on your ad is an average of all scores given by different tenants for overall satisfaction.