The Roomlala commission is a percentage applied to the subtotal amount of a reservation (the calculation is not based on the deposit amount, which is not taken into account). When a reservation is updated, the Roomlala commission is also updated.
For each paid reservation on the Roomlala site, a tenant will be charged a commission, which can vary according to the total price of the reservation. The commission corresponds to the operating costs of the site, as well as the service offered by Roomlala that connects individuals together. To learn more about what the service charges include: click here.
The commission applied varies according to the amount of the reservation. It is at least 8 € and generally varies between 4 and 20%. The higher the reservation fee, the lower the commission. This means that for longer reservations, you will pay less commission, and can save money. The exact amount of the commission fee is displayed on the page that appears before paying for the reservation. The exact amount of the service charge also appears in the confirmation of reservation email that you will receive.
Please note that the commission is not refunded to the tenant if you cancel your reservation. However, if the reservation is cancelled by the landlord, 100% of the amount paid is reimbursed to the tenant, including the commission.
No commission is charged to landlords on Roomlala, that is to say that the price fixed for your accommodation is the amount you will receive for a reservation.
The Roomlala commission includes a 20% VAT. A detailed invoice of fees can be sent to you.
Roomlala charges a commission fee depending on the country, and an exchange rate applies for reservations made in a currency other than the currency of the ad.