What are the service fees for / what is Roomlala commission?

Today, Roomlala has thousands of ads and millions of members, one of which is you! ☺

 

Behind Roomlala is a team that works every day in the management and improvement of our site, all to:

• Ensure your comfort in navigation;
• Assist you when you contact our Customer Service;
• Ensure you a secure platform (secure data and payments, secure rentals, moderation of profiles and ads, anti-scams, dispute resolutions,...);
• Expand our services and always guide you through your rental journey, especially thanks to the online payment of rents for long term stays
• Increase the the number of housing offers and give you more choices to allow you to find the perfect home, if you’re a tenant;
• Improve Roomlala’s online visibility to potential tenants and thus increase your chances of rentals, if you’re a landlord.

 

For us to continue offering you reliable and quality service, we charge a commission on each paid online reservation, called "service fees". These service fees include:

• VAT;
• Our insurance you will automatically benefit from when the reservation is made through our platform and when the rents of the following months (for long-term rentals) are paid through Roomlala as well;
• The fee also covers Roomlala's employees' compensation and all the company's operating costs, enabling us to better connect landlords and tenants with a simple and secure online reservations and payments platform along with with monthly rent payment reminders.

To learn more about the calculation of service fees: click here.

 

To learn more about the calculation of service fees when paying for long-term rentals: click here.

Note that in the case a reservation is confirmed due to communication outside of Roomlala, we do not impose the service fee. Payment is therefore allowed outside Roomlala. We made the Connect membership available to allow the exchange of contact details for members who wish.

To learn more about the Connect Pass, click here.​

 

If you have any suggestions for improving the functioning of Roomlala, we would love to hear from you! Do not hesitate to write to us ☺