I am a tenant - What are the service fees for?

For us to continue offering you reliable and quality service, we charge a commission on each paid online reservation, called "service fees". These service fees include:

• VAT;
• The insurance you will automatically benefit from when the reservation is made through our site and when rent payments (for long term rentals) continue to be paid for through out platform
• Access to a wide choice of accommodation to help you find your new home;
• The fee also covers Roomlala's employees' wages and all the company's operating costs, enabling us to better connect landlords and tenants with a simple and secure online reservations and payments platform along with monthly rent payment reminders.

Tenant’s commission

For rentals lasting less than 2 months, the service fees vary from 4% to 20%. The higher the reservation fee, the lower the commission. This means that for longer reservations, you'll pay less commission, and save money.

For rentals of more than 2 months (where you make a monthly payment of the rent), the service fees for the first month is 25% of the monthly rent but for the following months, you don't pay any service fees. 

The exact amount of the service fee is displayed on the page that appears before paying for the reservation. The exact amount also appears in the confirmation email that you will receive for your reservation.

Didn't find an answer to your question? Contact us.