Roomlala uses 3D Secure Code Payments for your safety, but what is it exactly? And what should you do if this is not yet activated for your card?
What is a 3D Secure Code?
3D Secure Code is a security system that was invented to decrease credit card fraud. For example: a lot of credit card fraud is being done with stolen credit cards or fished card details. 3D Secure Code is very common in Europe and causes to drastically reduce the number of frauds. More and more e-commerce platforms are adapting this method to their business and payment models so that customers can safely pay online. 3D Secure Code entitles you to have an extra safety layer to your credit card. You can create a personal code or password that only you know, so that you’re always sure you are the only one making payments with your credit card.
Please note that it’s really important to only fill in this type of information on your bank's website.
Credit card companies refer to this payment method in different ways:
- Visa calls it Verified by Visa
- MasterCard calls it SecureCode
- American Express calls it Safekey
What if you are not sure if 3D Secure Code is activated on your credit card?
As told above, a lot of banks are already using 3D Secure Code. If your payment on Roomlala is being refused for an unknown reason, you could check with your bank if they also make usage of the 3D Secure Codes. If they do, you can ask them to activate this for your card when it’s not activated yet. If it’s not possible to activate the 3D Secure Code method to your card, we are sorry to tell you that there is currently no other way to pay on the Roomlala platform.
I already activated 3D Secure Payment and it still does not work
If you are still encountering issues with paying, even though you have activated 3D Secure, we advise you to check: If your browser is maybe blocking pop-ups, which causes to not open the additional page of the 3D Secure System while paying. After you disable this blocker, you will most likely be able to complete the payment. Furthermore, you may be outside the coverage area of your telephone company or using a telephone number from another country, which means that you do not receive verification codes via SMS.
Note: Roomlala will not charge you If your 3D Secure verification fails.
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