After sending a pre-approval to a tenant, you can withdraw it as long as the tenant has not booked your accommodation.
To cancel a pre-approval:
- Go to the inbox of your Roomlala account;
- Choose the conversation with the tenant in question;
- Click 'Cancel'.
Once accepted by the tenant, the pre-approval can not be withdrawn. We advise you to cancel it as soon as possible.
Otherwise, you can always cancel the reservation but know that this is a source of stress for the tenants and that is why we have put in place penalties.
To find out more about penalties for cancellation by the landlord, click here.
Didn't find an answer to your question? Contact us.