For rentals of 2 months or longer, your tenant has until the 'payment due date' to pay their rent online.
If the payment due date has passed, note that the tenant still has the possibility to pay their rent online on Roomlala from the Payment timeline. The only difference is that they will no longer receive payment reminders for the specified payment due date. They will only receive the rent notices and payment reminders for the following months.
When will I get paid?
- If your tenant has paid their rent within 48 hours after the payment due date, the transfer will still be made to you 48 hours after the payment due date.
- If your tenant has paid their rent more than 48 hours after the payment due date, we will transfer you the payment immediately upon our receipt.
An email will be sent to you as soon as Roomlala has made the transfer to you.
To verify the status of the transfer, you can go to the 'Reservations' tab of your Roomlala account in the 'Transactions' section.
If you have multiple accommodations with payment due dates on the same day, you will receive as many transfers as the number of accommodations.
Important: to receive your payment, please make sure that your bank account details are correctly filled out in your Roomlala profile, in the section “Bank information”.
Processing time of the transfer
Once Roomlala has completed the transfer, it will take 3 to 7 days before it appears on your bank account (exact processing times will depend on your bank).
Why don't I see my payment yet?
Many banks are closed on weekends and holidays. A transfer made between Friday to Sunday is likely to be processed by the bank in the following week.
Note: Roomlala provides a secure online payment service allowing the tenant to pay their rent online and the landlord to receive the rent as soon as the payment is made. This service is in no way covered by an unpaid rent guarantee and Roomlala disclaims all liability for unpaid rent. For more information, see our Terms and Conditions.
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