Thanks to online reservations, Roomlala becomes a trusted third party enabling you to rent your accommodation with peace of mind.
Anti-surprise and anti-fraud: Upon your arrival, if the accommodation is not conform to the advertisement, or if you notice anything dubious with the transaction, we can, after examining various elements of your case, as well as proof, reimburse you all or a portion of the amount that was paid for the rental.
Cancellation of stay: In the case of a landlord’s cancellation, the tenant is reimbursed the full amount paid online for the rental.
If the reservation is not paid online on the site, please note that Roomlala cannot intervene in the case of a dispute concerning the cancellation of a stay.
Personal Liability Insurance: Roomlala's insurance covers damage to property or personal injury as a result of the tenant(s) of the accommodation.
For more information on the insurance included in online reservations: click here.
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