If it is indicated in your Inbox that you are unable to send your contact details to your tenant, it is because neither of you are a Connect member.
How can I get the tenant's contact details or phone number?
- Confirm the reservation: their contact details (first name, surname, email address, phone number) will be sent to you as soon as the tenant has processed the reservation payment. They will be sent to you in the confirmation email for the payment of the reservation and will also be shown automatically in your inbox.
- Become a Connect member: if you feel that it is necessary to be able to exchange you contact details before proceeding with the reservation, particularly to schedule a meeting or a viewing, you can subscribe to the Connect Pass in the "Connect Pass" section of your Roomlala account. When you send your contact details through Roomlala's messenger as a Connect member, they will not be blocked - they will be sent to the tenant so that they can contact you.
(Note: As a landlord, you no longer pay the service fee when you become a Connect member)
Attention: your contact details are not automatically shown after you subscribe to the Connect Pass. You should send your contact details via Roomlala's messenger or ask the tenant for theirs.
Didn't find an answer to your question? Contact us.