If you clicked on the 'Reserve' button and completed the payment form while the landlord hadn't yet accepted your rental request, you have 'prepaid' the rental.
This means that you have simply indicated to you bank that you authorise Roomlala to charge the total reservation price to your account if, and only if, the landlord accepts your request. At this stage, you haven't paid yet - Roomlala hasn't charged your account.
However it's possible that your bank has shown this as a transaction in your account. Debit authorisation is sometimes shown as a real charge in order to show that it will happen soon. Your bank has blocked (or frozen) the amount to ensure that you will have enough funds in your account to carry out the transaction as soon as the landlord accepts.
Your account is only charged if the landlord accepts your reservation request. If they don't accept or refuse within the 48 hours following your prepayment, the debit authorisation is lifted. We don't charge your bank account and automatically inform your bank that they can unblock the full amount, meaning its once again available in your bank account.
The landlord didn't respond within 48 hours or has refused your reservation request. Why is the money still blocked in your account?
After 48 hours with no response, or when the landlord refuses your reservation request, Roomlala immediately and automatically informs your bank that the debit authorisation has been lifted. This means that Roomlala informs your bank that your bank account is not going to be charged and that they can unblock the amount in your account.
The delay between the debit authorisation being lifted by Roomlala and your bank unblocking the prepayment in your account is usually 7 working days, but it can sometimes take up to 30 days depending on your bank.
This delay depends entirely on your bank. Roomlala has already cancelled the debit authorisation.
Therefore, no refund needs to be made by Roomlala. Roomlala has never had access to the amount set aside by prepaying, no debit has ever occurred. Find out more
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