I am a landlord

Get started on Roomlala

• How do I create a Roomlala account?
• How can I access my Roomlala account?
• How do I create an ad on Roomlala?
• What are the 5 types of accommodation?
• What tariff should I choose for my rental?
• Why aren’t I receiving emails from Roomlala?

Offer to rent my accommodation

• How can I increase my income with Roomlala?
• How do I pre-approve a rental request?
• Who can place an ad on Roomlala?
• How do you prepare your home before welcoming tenants?
• Are there any restrictions on accommodation that can be posted on Roomlala?
• Are potential tenants finding my ad?

My account/ my profile

• Why do I need to have a profile picture on Roomlala?
• What is the Roomlala Trust Center?
• How can I verify my profile?
• How do I verify my phone number?
• What if I can't verify my phone number?
• I have items with red cross marks on my dashboard. What should i do?

How payments work

• What are the benefits of online payment for reservations?
• How do I allow my tenant to pay for their reservation on Roomlala?
• When am I paid?
• Why haven’t I received my money (back) yet?
• How do I add or modify my bank details to receive my payment?
• What is Roomlala’s commission for landlords?

My ads

• How can I optimise my ad?
• How can I manage or modify my calendar?
• How can I select a customised or seasonal tariff?
• How can I edit my ad?
• How can I activate my ad?
• How do I add or delete photos on my ad?

Reservations

• What does each reservation status mean?
• How can I manage the rent payments for long-term stays?
• The payment due date indicated in the Payment timeline has passed and my tenant hasn't paid yet: what do I do?
• Can I withdraw a pre-approval sent to a tenant?
• I want to modify the dates or the price of the reservation of my future tenant
• What is the final tariff for the tenant?

Premium Membership

• What are the advantages of a Premium Membership?
• How do I get my Premium membership invoice?
• Why has my Premium Membership been renewed?
• Can I request a refund for my Premium Membership?
• How Can I Pay for my Premium Membership?
• How do I find potential tenants?

Security

• Is the address of my accommodation visible on Roomlala?
• How can I exercise my rights under the General Data Protection Regulation (GDPR)?
• Is it secure to upload my proof of identity and address?
• Why was my conversation blocked?