I am a landlord

Get started on Roomlala

• How can I get the tenant's contact details or phone number?
• How do I create an ad on Roomlala?
• What are the 3 types of accommodation?
• What tariff should I choose for my rental?
• Why have my contact details been hidden in my conversation?
• How are the search results organised?

My account/ my profile

• Why do I need to have a profile picture on Roomlala?
• What is the Roomlala Trust Center?
• How can I verify my profile?
• How do I verify my phone number?
• What if I can't verify my phone number?
• I have items with red cross marks on my dashboard. What should i do?

My ads

• How can I edit my ad?
• How can I optimise my ad?
• How can I activate my ad?
• How can I manage or modify my calendar?
• How do I add photos to my ad?
• How do I take good photos of my place?

Offer to rent my accommodation

• How to create a rental ad?
• Who can place an ad on Roomlala?
• Are there any restrictions on accommodation that can be posted on Roomlala?
• How can I increase my income with Roomlala?
• How do you prepare your home before welcoming tenants?
• Can I use a concierge service?

Reservations

• How to respond to an information request?
• Why does the payment have to be made on Roomlala?
• Can I withdraw a pre-approval sent to a tenant?
• I want to modify the dates or the price of the reservation of my future tenant
• What does each reservation status mean?
• What is the final tariff for the tenant?

How payments work

• I am a landlord - What are the service fees for?
• How does reserving on Roomlala work?
• I am a landlord - When do I get paid?
• How do I add or modify my bank details to receive my payment?
• My tenant has paid their rent after the due date mentioned in the Payment timeline: when will I get paid?
• How do international payments work?

Connect Pass

• What are the advantages of the Connect Pass?
• How do I get my Connect Pass invoice?
• Why has my Connect Pass been renewed?
• How can I pay for my Connect Pass?
• How do I find potential tenants?

Security

• Is the address of my accommodation visible on Roomlala?
• Are rents for long-term stays guaranteed by the Payment timeline?

Legal information

• Landlords: Everything you need to know about the tourist tax
• What are the legal and regulatory aspects to consider before posting accommodation on Roomlala?
• Should I talk about Roomlala to my landlord and neighbours?
• I would like to know more about flatshares and houseshares
• I would like to know more about furnished accommodation
• I would like to know more about subletting